At Goedkope Lief Schijn Winkel, we strive to provide you with authentic perfumes at affordable prices and ensure your complete satisfaction with every purchase. Below you’ll find all the details about our shipping and return policies.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

1. Standard Shipping

  • Carrier: DHL or FedEx
  • Shipping fee: €12.95
  • Delivery time: 10-15 business days after dispatch
  • Tracking: Included

2. Free Shipping

  • Carrier: EMS
  • Available for orders over €50
  • Delivery time: 15-25 business days after dispatch
  • Tracking: Included

Please note: Delivery times are estimates and may vary depending on customs processing in your country. We are not responsible for any customs fees or import taxes that may apply.

Shipping Destinations

We ship worldwide, with the exception of some remote areas and parts of Asia. If you’re unsure whether we ship to your location, please contact us at [email protected] before placing your order.

Returns & Exchanges

We want you to be completely satisfied with your purchase of our authentic perfumes (Damesparfum, Herenparfum, Unisexparfum). If you’re not happy with your order, we’ll gladly accept returns or exchanges within 15 days of receiving your package.

Return Policy Highlights

  • Return window: 15 days from the date of delivery
  • Condition: Products must be unused, in original packaging with all labels
  • Return shipping: Customer’s responsibility (unless product is defective)
  • Refund method: Original payment method within 5-10 business days

Non-Returnable Items

Due to hygiene regulations, we cannot accept returns of:

  • Opened perfume packaging (unless the product was defective upon delivery)
  • Products showing signs of use or damage not present at delivery
  • Items not in their original condition

How to Return an Item

Follow these simple steps to return or exchange your purchase:

  1. Submit a return request: Email us at [email protected] within 15 days of receiving your order. Use our return form template below for faster processing.
  2. Wait for approval: Our team will review your request and send you a return label and instructions within 2 business days.
  3. Ship your package: Carefully pack the product in its original packaging and ship it to our return address using the provided label.
  4. Confirmation: Once we receive and inspect your return, you’ll receive a confirmation email.
  5. Refund or exchange: Your refund or replacement will be processed as described below.

Return Form Template

Subject: Return Request – [Order Number]

Dear Goedkope Lief Schijn Winkel team,

I would like to return/exchange the following product:

Order number: [Your order number]
Product name: [Product name]
Reason for return: [Wrong product/Defective product/Not satisfied/Other reason]
Preferred solution: [Refund/Exchange]

If exchange is requested, please specify new product: [New product details, if applicable]

My contact information:
Name: [Your full name]
Email: [Your email]
Phone: [Your phone number]

Best regards,
[Your name]

Refunds

Once your return is approved and processed:

  • You’ll receive your refund via the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refunds are processed within 5-10 business days
  • Original shipping costs are non-refundable unless the return is due to our error
  • For exchanges, you’ll receive confirmation when your replacement product is shipped

Defective or Wrong Items

If you received a defective or incorrect product:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the defective/wrong product and its packaging
  • We’ll provide a free return label and arrange for replacement
  • In some cases, we may ask you to destroy the product and we’ll ship a new one immediately

Return Address

Goedkope Lief Schijn Winkel
Retourafdeling
Denneweg 1787
2514CL ‘s-Gravenhage
Netherlands

Important: Please do not send return packages without first submitting a return request and receiving approval.

Need Help?

If you have any questions about our shipping or return policies, our customer service team is happy to help. Contact us at [email protected].

With fragrant regards,
The Goedkope Lief Schijn Winkel team